Last Updated: 01 January 2026
Privacy Policy
Larchmont Locksmith Westchester ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at [Your Website URL - if applicable, otherwise omit or mention direct contact], contact us for services, or otherwise interact with us. As a US-based locksmith business operating in Larchmont, NY, we adhere to applicable federal and state privacy laws.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Larchmont Locksmith Westchester collects various types of information to provide our services and improve your experience.
1.1 Information You Provide Directly
When you contact us, request a service, or use our website's features, you may provide us with the following personal information: * Contact Information: Your name, email address, phone number, and physical address. This is essential for scheduling appointments, dispatching technicians, and communicating about your service. * Service Details: Information related to the locksmith service you require, such as type of lock, security concerns, specific access issues, and location details. * Payment Information: When you make a payment for our services, we collect billing details. This may include credit card numbers or bank account details, which are processed securely via third-party payment processors (see Section 4). * Communication Content: Records of your communications with us, including details from phone calls (which may be recorded for quality assurance and training purposes, with prior notification), emails, or messages through our contact forms.
1.2 Information Collected Automatically
When you visit our website, certain information is automatically collected through cookies and other tracking technologies: * Device and Usage Information: Your IP address, browser type and version, operating system, device type, referral sources, pages viewed, time spent on pages, and the dates/times of your visits. * Location Information: Depending on your device settings, we may collect general location data (e.g., city/state based on IP address) to help us understand where our services are needed or to optimize our service areas.
2. How We Use Your Information
Larchmont Locksmith Westchester uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location, perform requested locksmith services, provide estimates, and fulfill our contractual obligations. * Communication: To respond to your inquiries, provide service updates, send confirmations, and communicate about billing or follow-up services. * Billing and Payment Processing: To process payments for services rendered and manage your account. * Service Improvement: To analyze and improve the quality of our locksmith services, customer support, and website functionality. * Marketing and Promotions: With your explicit consent where required by law, we may send you promotional offers, newsletters, or information about new services from Larchmont Locksmith Westchester. You can opt-out of marketing communications at any time. * Legal Compliance and Protection: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, or safety of Larchmont Locksmith Westchester, our customers, or others. * Fraud Prevention: To detect and prevent fraudulent or unauthorized activities.
3. Data Protection and Security Measures
Larchmont Locksmith Westchester takes reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include: * Encryption: Using industry-standard encryption for data transmitted over the internet (e.g., SSL/TLS). * Access Controls: Limiting access to personal data to authorized employees and contractors who need the information to perform their job duties. * Secure Systems: Storing data on secure servers and utilizing firewalls and other network security technologies. * Regular Review: Regularly reviewing our security practices to ensure ongoing data protection.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Third-Party Services
We may use third-party services to support our business operations, which may involve sharing your information under strict confidentiality agreements. These third parties are contractually obligated to protect your data and only use it for the purposes for which it was shared.
* Payment Processors: We use reputable third-party payment processors to handle credit card transactions (e.g., Stripe, Square). Larchmont Locksmith Westchester does not directly store your full credit card details. These processors are PCI DSS compliant, ensuring secure handling of your payment information. * Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects anonymous information such as your IP address, browser type, and pages visited. You can learn more about Google Analytics' practices and opt-out by visiting the Google Analytics Opt-out Browser Add-on page. * CRM and Scheduling Software: We use customer relationship management (CRM) and scheduling software to manage customer interactions, appointments, and service requests. * Communication Platforms: We may use third-party platforms for email services, text messaging, or phone call management.
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes without your explicit consent.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.
* What are Cookies?: Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to website owners. * Types of Cookies We Use: * Essential Cookies: Necessary for the website to function correctly (e.g., remembering your cookie preferences). * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously (e.g., Google Analytics). * Functional Cookies: Enable enhanced functionality and personalization (e.g., remembering your preferences). * Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can typically set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it, or to block all cookies. Please note that disabling cookies may affect the functionality of our website.
6. Your Rights Under Applicable US State Privacy Laws
Depending on your state of residence, you may have specific rights concerning your personal information, such as those granted by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar state laws. These rights may include:
* Right to Know: You have the right to request that Larchmont Locksmith Westchester disclose what personal information we collect, use, disclose, and sell about you. * Right to Delete: You have the right to request the deletion of personal information that Larchmont Locksmith Westchester has collected from you, subject to certain exceptions. * Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Larchmont Locksmith Westchester does not sell your personal information in the traditional sense, or share it for cross-context behavioral advertising, you have the right to direct a business that sells or shares personal information not to sell or share your personal information at any time. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the contact details provided in Section 8. We will respond to your request in accordance with applicable laws. We may need to verify your identity before processing your request.
7. Data Retention Periods
Larchmont Locksmith Westchester retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. * Service Records: Information related to locksmith services performed (e.g., job details, invoices) is typically retained for a minimum of 7 years to comply with tax and warranty obligations. * Contact Information: Your contact details used for ongoing customer relations may be retained for the duration of our business relationship and a reasonable period thereafter. * Website Analytics Data: Anonymous analytical data is retained according to the policies of Google Analytics. * Call Recordings: If calls are recorded, they are typically retained for a limited period for quality assurance and training, usually no longer than 6-12 months, unless legally required otherwise.
When your personal information is no longer needed, we will securely dispose of it or anonymize it.
8. How to Contact Us About Data Queries
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have any concerns regarding your personal data held by Larchmont Locksmith Westchester, please contact us:
Business Name: Larchmont Locksmith Westchester Address: 155 Larchmont Ave, Larchmont, NY 10538 Email: info@locksmithlarchmont.com
9. Updates to the Policy
Larchmont Locksmith Westchester reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.
